Last updated: 29/04/2026
1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for a major failure
- Repair or replacement for a minor failure
2. Change of Mind
We may offer returns for change of mind subject to:
- Item unused and in original condition
- Returned within [14 days]
- Proof of purchase
Return shipping may be at the customer’s expense.
3. Faulty or Damaged Products
If a product is faulty, damaged, or not as described:
- Contact us within a reasonable time
- Provide proof (photos, order number)
- We will assess and provide a remedy
4. Major vs Minor Failure
- Major failure: You may choose refund or replacement
- Minor failure: We may repair or replace first
5. Non-Returnable Items
We may refuse returns for:
- Used items (unless faulty)
- Items damaged after delivery
- Hygiene-sensitive goods (if opened)
6. Refund Process
- Refunds issued to original payment method
- Processing time: [14 business days]
7. Shipping Costs
- Faulty items → we cover return shipping
- Change of mind → customer pays
8. How to Request a Return
Contact us using the contact form on the website.
Include:
- Order number
- Description of issue
- Photos (if applicable)
